Editorial Comment: A Government for the People, By the People

By Ilyana Sithole

In a world where headlines often brim with stories of governmental shortcomings, it becomes crucial to highlight moments that illuminate the intrinsic purpose of governance: to serve and uplift its citizens. This past Wednesday, I found myself unexpectedly thrust into such a narrative while sitting outside the National Art Gallery, engaged in conversation with the Project Director of Lanyula Cultural Village. Our discourse on environmental sustainability was abruptly interrupted by the sobs of a young woman named Kim, whose life had been upended by tragedy and abandonment.

Kim’s story is a poignant reminder of the complex web of challenges many face in our society. Her brother’s untimely death and the ensuing family estrangement left her adrift, burdened with grief and responsibility beyond her years. Yet amid her despair, she stands as a testament to resilience and the critical role of government agencies in providing a lifeline when all else fails.

Kim’s brother had been run over by an unidentified vehicle and died at Parirenyatwa Group of Hospitals. Yet, despite this tragedy, his body remained in the morgue, unclaimed and unburied, as if he had never been.

In a country where family bonds are sacred, Kim’s story was particularly jarring. Her family had turned their backs on her, leaving her to navigate the tumultuous aftermath alone. Yet, she was not alone in her hope. Our conversation turned to the government’s role in her struggle, and the story of how our institutions can and do step in to fill the void left when families and communities fail.

In this case, the Ministry of Women Affairs, Community, Small and Medium Enterprises Development (MWACSMED) and the Ministry of Public Service, Labour, and Social Welfare exemplified a commendable multi-sectoral approach. Their actions demonstrated a compassionate and responsive government, one that steps in to fill the gaps left by personal and familial breakdowns. Permanent Secretary Dr. Mavis Sibanda and Chief Director Lillian Matsika,-Takaendisa showcased the open-door policy we often hear about but rarely witness in action. Their swift coordination with Mr. Simon Masanga to address Kim’s immediate needs reflects a government machinery that is not only functional but empathetic.

However, this story is not just about the effectiveness of government interventions. It is a call to action for us all to embrace the spirit of community and compassion. Zimbabweans, as evidenced by the outpouring of support Kim received from strangers, have a profound capacity for kindness. Miss B, Taku, Pastor Zvapano, and the municipal workers all illustrate that assistance transcends monetary aid; empathy and solidarity are equally crucial.

Kim was offered counseling and the promise of assistance to begin the painful process of laying her brother to rest. Although she initially refused, the openness and readiness of the government to help her at her own pace was a testament to their commitment to the well-being of every citizen.

However, Kim’s refusal of certain services—like counseling—underscores another vital point: the need for awareness and trust in the systems available to us. It raises questions about how we, as a society, can better inform citizens of the resources at their disposal and foster an environment where they feel safe and empowered to seek help.

This experience affirmed for me that the heart of our government beats for its people. The sincere and immediate response from these officials demonstrates a robust network of support that many may not realize exists. It’s a reminder that the government is not an entity removed from its citizens, but rather, it is a body actively working for their welfare.

In our country, where the spirit of community is often our greatest strength, we are reminded that support is not solely a familial duty. It’s a collective responsibility that includes government, neighbors, and strangers alike. As we navigate the complexities of life, let this serve as a reminder of the importance of reaching out, of offering a hand to those who may have lost their way.

I hope Kim finds the closure she seeks and that her story serves as a beacon for others navigating similar struggles. Let it remind us, too, of the government’s potential as a force for good when it operates with the people’s best interests at heart. In a time of widespread cynicism, stories like Kim’s reaffirm the fundamental promise of governance: to be of, by, and for the people. Let us continue to build a future where every citizen knows that they are not alone and that help is just a door—or a conversation—away.

To all those who offered Kim kindness and support, thank you for embodying the spirit of Ubuntu. Let us continue to be each other’s keepers, to foster a world where no one feels alone, and where every story finds its closure, wrapped in the warmth of a community that cares. Kim’s journey is a poignant reminder of our shared humanity and the power of a compassionate, responsive government. Together, we can ensure that every citizen knows their life and well-being matter to us all.